Newsroom

Newsroom

2013

The Filipino Channel (611) Offered Free of Charge Until November 15th (Nov 12)
Our hearts go out to all those affected by Typhoon Yolanda. In response to this emergency in the Philippines following Super Typhoon Yolanda, we are offering our cable TV customers The Filipino Channel (611) free until November 15th.
New Channels Launch 11/8 (Nov 6)
We had previously announced the following cable channel changes for launch on 11/6. We have encountered a short delay in that transition and customers will receive the updated changes on 11/8. The changes include:
Cable Music Change on November 1 - 6 (Oct 31)
We are changing our provider for the music on our cable TV system. On November 1, 2013, DMX music will no longer be our music provider. We will replace it with Galaxie on November 6, 2013. Music will be available on channels 900-950 and it's an expanded selection. Please do not be alarmed when those channels are not broadcasting music for that 6 day period.
Email Outage (Oct 24)
We are currently experiencing an email outage. Customers are reporting that they are not able to send or receive messages at this time. Our technical staff is aware of the issues and are working to resolve it as quickly as possible.
Offices Closing Early 10/24/13 (Oct 24)
The Rainier Connect offices will be closing early this afternoon so that staff can attend an all company meeting in our Eatonville office. The Tacoma office will close at 3:00pm and the Eatonville office will close at 4:00pm. If you need to reach us during this time, please leave a message, as we will have team members returning calls after the meeting.
Look at this Office Hero! (Sep 5)
$10,000 Technology Makeover, Makes the Difference for Local Non-profit
Outage Resolved-Tacoma cable modem 8/28/13 8:21 am (Aug 28)
The outage has been resolved. Please contact our customer care at 253.683.4100 if you continue to experience issues.
Speed changes to FOX Sports 1 and launches August 17, 2013 (Aug 21)
Fox Sports 1 has changed the name from Speed and has a new updated format. You can find the new Fox Sports 1 on Rainier Connect channel 28 and you can check out the programming highlights by following the link below.
Rainier Connect Customers Can Now Add Cable TV Programming and Phone Features to Existing Services (Jul 23)
You can now easily make changes to your Rainier Connect account online. Simply log into your account and add services through any online connection. Once logged in, simply select the “Order Products & Services” tab to view your options.
Local Non-Profit Selected for Rainier Connect’s $10,000 Technology Makeover (May 29)
Rainier Connect and AMS Technology presented the Multicultural Child and Family Hope Center of Tacoma with a $10,000 Technology Makeover.

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