Careers

Careers


CATV Maintenance Technician

- Tacoma, WA

Job Duties & Responsibilities:

  • Identify faults within the subscriber drop, feeder/distribution and trunk systems to ensure proper signal level, picture quality.
  • Correct these faults by adjusting, repairing or replacing passive or active components, including power supplies and power inserters.
  • Perform signal egress/ingress detection; sweep alignment; installations; troubleshooting; test point measurements; system balance and preliminary proofs.
  • Perform emergency restoration of signal outages in the feeder/distribution and trunk systems.
  • Complete work assignments generated through technician follow-up requests, including unresolved technician work orders.
  • Activate new plant and perform preliminary proof.

Skills Required:

  • 3 years CATV experience or related work history in the cable tv industry.
  • Understanding of and ability to use: signal level meter, volt-ohm meter, cable locator egress monitoring devices, AC clamp meter television test set, spectrum analyzer basic time domain reflectometer, system maps sweep gear.
  • Apply technical expertise to a variety of situations, evaluate problems and implement the best solution.
  • Work independently, within broad guidelines of procedures and goals.
  • Maintain a professional attitude and appearance at all times.

Special Requirements:

  • Confidence working in/on buckets, ladders and utility poles at heights of up to 36 feet.
  • Lift up to 100 lbs.
  • Work outdoors in all types of weather.
  • Able to work a variety of schedules in order to provide needed coverage, for both normal and on-call duty.
  • High school diploma or equivalent.
  • Valid driver’s license with excellent driving record.
  • Perform other related duties and tasks as assigned or as become evident.

Customer Service & Sales Representative

- Tacoma, WA

Rainier Connect is a local, family-owned provider of Internet, cable TV and telephone service in the South Puget Sound.

We are looking for creative, solution-driven customer care team members in our Tacoma office!

This full time position seeks to create relationships with customers through product sales and support. A friendly & positive personality, desire to work in an ever-changing industry, strong attention to detail, cash handling experience, and a natural interest for technical expertise are all musts!

We hire exceptional individuals that are committed to taking everyday interactions to the next level and delivering great experiences that leave lasting impressions with customers.

Must possess a valid driver's license, high school diploma or GED, and at least 1 year of office experience preferably in the telecommunications or internet provider industry.

We are hiring for both 8:15am - 5:00pm & 10am-7pm shifts.

Compensation for this position is $16.50-$18.00 per hour plus a wide range of generous benefits & paid time off.

Come join our team dedicated to amazing customer experience!

Drug, credit, driving, and background screenings required. Resumes can emailed to careers@rainierconnect.net, dropped off at our Tacoma office during business hours, or mailed to: Rainier Connect - PO Box 639 Eatonville WA 98328. To be considered, applicants must include a cover letter with their best description (or even better... a personal example) of what they consider a great customer service experience.

Rainier Connect is an Equal Opportunity Employer.


Installation Technician

- Eatonville, WA

Rainier Connect is currently accepting resumes for an Installation Technician. Installation Technicians work both inside and outside to build, install, test, and repair services for customers. Candidates need to be comfortable with the primary responsibilities, and qualifications listed below. If you feel you are a close fit, but have weaknesses, please list them. For immediate consideration for this position, email your resume to careers@rainierconnect.net with "Installation Technician" as the subject.

Primary responsibilities include:

  • Installation of Phone, Cable, and Internet services
  • Installation of aerial or underground drops
  • Place aerial or underground copper and fiber cable
  • Educate customers on use of service
  • Analyze quality and determine acceptability of video/audio delivered upon completion of installation
  • On call during scheduled time periods, and respond to calls as needed
  • Operate and maintain assigned vehicle in accordance with company guidelines
  • Ensure vehicle is stocked with necessary equipment
  • Coordinate with other departments as necessary to ensure customer satisfaction and problem resolution
  • Maintain a sense of urgency and consistently meet deadlines
  • Accurately completes required paperwork and documentation associated with each job assignment

Secondary responsibilities include:

  • Performing copper and fiber splicing
  • Construction work such as placing cable, installing conduit, and working in open excavations
  • Work with heavy duty power equipment as well as small tools in the installation, repair and maintenance of outside plant facilities

Skills and Abilities:

  • Comfortable using computers including hand-held models to update work status and check new assignments
  • Technical training in phone installation, cable installation, or similar field
  • Current first aid, CPR, or Flagger training is a plus
  • At least 1 year experience as an Outside Plant Technician or Installer

Requirements:

High-school diploma or equivalent required

Possess a valid state drivers license and non-negligent driving record

Ability to frequently move/lift 75lbs

Willingness to work outside in all weather conditions

Willingness to work in attics, basements, crawl spaces, manholes and other similar places

Climb poles, ladders, and is comfortable working aloft with hand tools

Work overtime and holidays as service conditions require

Typical traits required for this position:

Excellent customer service skills

Desire to learn new skills

Comfortable supporting customers on site, and in person

Desirable Certifications:

NCTI/Jones, TIA, WA state low voltage license, or relevant industry certifications a plus


To Apply

By Mail
Resumes & Cover Letters can be mailed to:

Human Resources
Rainier Connect
2516 Holgate St.
Tacoma, WA 98402
By E-mail
Resumes & Cover Letter can be e-mailed to careers@rainierconnect.net

About Rainier Connect

Rainier Connect, a division of Mashell Telecom, Inc. is a 101 year old telecommunications service provider that is strongly committed to customer service, value, and innovative products & services. We offer voice, data, internet and cable television services to residential and business customers in Eatonville, Graham, the South Hill of Puyallup, Tacoma and Centralia. We also offer business telephone systems, installation, training and maintenance.

Rainier Connect is a 5th generation owned and operated company and as a registered Public Utility is required to be held to a higher standard than our competitors.

Rainier Connect is an Equal Opportunity Employer.
Mashell Telecom, Inc. d/b/a Rainier Connect is an equal opportunity employer. We do not discriminate against persons because of their age, sex, race, color, religious creed, ancestry, national origin, genetic information, or any disability which can be reasonably accommodated, in determining suitability for employment, compensation, promotion, transfers, training, education, social and recreational programs, or termination.